Project Description

Customer Support Specialist – E-commerce (Shopify & DSers)
We are a fast-growing e-commerce company in the men’s health and wellness space seeking a reliable, detail-oriented Customer Support Specialist to manage customer communications and order operations. This is a high-trust role requiring professionalism, discretion, and the ability to work independently.

Key Responsibilities
Handle customer inquiries via email and chat (orders, shipping, returns, product questions, complaints)
Process orders, refunds, cancellations, and exchanges in Shopify
Manage dropshipping operations using DSers (tracking, syncing, supplier coordination)
Monitor inventory levels and flag stock issues
Maintain clear, professional, and empathetic communication aligned with brand voice
Identify recurring issues and escalate with proper documentation
Provide support coverage 7 days/week, including weekends

Requirements
Strong hands-on experience with Shopify (orders, customers, admin tools)
Practical experience with DSers for dropshipping management
Understanding of inventory management and supply chain basics
Comfortable communicating professionally about men’s health/adult products
Excellent written English and communication skills
Availability 7 days/week, including weekends
Self-motivated and able to work independently

Nice to Have
Experience with helpdesk tools (Gorgias, Freshdesk, etc.)
Background in health, wellness, or supplement e-commerce
Experience handling disputes or chargebacks
Ability to create templates/macros for efficiency

Role Details
Remote, long-term position
High autonomy with minimal supervision
Opportunity for growth within a fast-paced team

To Apply
Please include:

Summary of Shopify and DSers experience
Weekly availability (including weekends)
Example of a customer support issue you handled successfully