looking for a reliable, detail-oriented part-time virtual assistant to help with customer communication and day-to-day support tasks across email and social media. This role is mainly focused on replying to customer messages, comments, and reviews in a way that feels aligned with the brand. I have created a systems document that outlines the instructions for the tasks, and gives some insight about our brand! This role is meant to evolve overtime so the document is flexible and more of a helpful guide that you can always refer to, I am always open to recommendations for changes in the role guidelines to better suit you and/or our customers :)
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